fbaja's Privacy Policy

1 Introduction

Welcome to fbaja. We, as the operator of the fbaja platform, place the highest importance on the privacy of your personal information. This Privacy Policy ("Policy") explains what information is collected from you when you use our website, mobile platform, and related services (collectively the "Platform"), how that information is used, with whom it may be shared, and what steps we take to protect your information.

This Policy applies together with fbaja's terms and conditions. By accessing or using the Platform, you agree to the data practices described in this Policy. If you do not agree with any term of this Policy, please refrain from using our Platform.

If you have any questions or concerns about this Policy, you can contact us directly. Our support team is available 24/7 in both Bengali and English.

2 Data Collection

fbaja may collect your information in various ways. The types of information collected are described in detail below.

2.1 Information You Provide Directly

When registering an account, making contact, or carrying out transactions, you may provide the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or other identity document details (for identity verification)
• Payment information (such as bKash, Nagad, Rocket, or Upay account numbers)
• Content of communications with the support team

2.2 Automatically Collected Information

The following information may be collected automatically while you use the Platform:

• IP address and device identification information
• Browser type and operating system
• Browsing history on the Platform and session duration
• Login and logout times and activity information
• Gaming activity and transaction history
• Referral source (where you came from before arriving at our site)

2.3 Information Received from Third Parties

In some cases we may also receive information from third-party service providers (such as payment processors or identity verification companies), but only to ensure the quality of our services and for fraud prevention purposes.

3 Data Use

fbaja uses collected information for the following purposes:

3.1 Account Management & Service Delivery

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and other financial transactions
• Activating gaming services, bonuses, and promotions
• Providing customer service and support

3.2 Security & Legal Compliance

• Detecting and preventing fraud, money laundering, and other illegal activities
• Age verification (services are for persons aged 21 and above only)
• Meeting applicable legal obligations
• Implementing responsible gaming policies

3.3 Platform Improvement & Personalization

• Analyzing and improving services to enhance your experience
• Recommending relevant games and offers
• Identifying and resolving technical issues on the Platform

3.4 Communication

• Sending important notifications related to your account and transactions
• Informing you about changes to policies or terms
• Sending promotional messages with your consent

4 Cookies & Tracking Technologies

The fbaja platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help our platform remember your preferences and improve your experience.

4.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the Platform, such as maintaining login sessions.
• Functional Cookies: Remember your language preferences and other settings.
• Analytics Cookies: Help analyze Platform usage and improve services.

4.2 Cookie Controls

You can disable cookies through your browser settings. However, disabling essential cookies may limit some functionality of the Platform.

5 Data Sharing & Disclosure

fbaja does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Providers

We work with trusted third-party service providers who perform specific functions on our behalf, such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology infrastructure. These providers receive only the information necessary to perform their functions and are required to process data in accordance with our instructions.

5.2 Legal Requirements

Information may be disclosed in response to valid legal requests from law enforcement or regulatory authorities, or when required to protect our legal rights.

5.3 Business Restructuring

In the event of a merger, acquisition, or asset sale, your information may be transferred. We will notify you before any such change and this Policy will continue to apply.

5.4 Sharing with Consent

For any purpose beyond those above, we will obtain your explicit consent before sharing your information.

6 Data Retention

fbaja retains your personal information for as long as necessary to fulfil the purposes described in this Policy, or as required to meet applicable legal and regulatory obligations.

Even after an account is closed or deleted, we may retain certain information — particularly financial transaction records — which may be needed for fraud prevention, dispute resolution, and meeting legal obligations.

Once the retention requirement has ended, we securely delete or anonymize your information so that you can no longer be identified.

7 Data Security Measures

fbaja adopts industry-standard technical and organizational measures to protect your personal information. Our security practices include:

• SSL Encryption: All data transmitted on our Platform is protected by SSL/TLS encryption.
• Access Controls: Strict role-based access controls ensure that only authorized personnel can access your information.
• Secure Servers: Your data is stored on secure servers.
• Regular Security Reviews: We regularly review and update our security measures.
• Fraud Monitoring: We use automated systems to detect suspicious activity.

Please be aware that no method of transmitting or storing information over the internet is completely secure. We provide reasonable protection, but we cannot guarantee absolute security. It is your responsibility to keep your account password confidential and to log out of unused sessions.

8 Your Rights

As a user of fbaja, you have a number of rights regarding your personal information:

8.1 Right of Access

You may request to know what information we hold about you. You have the right to request a copy of your information.

8.2 Right to Rectification

If the information we hold about you is incomplete or inaccurate, you may request that it be corrected or updated.

8.3 Right to Erasure

In certain circumstances, particularly where there is no legal requirement to retain it, you may request that your personal information be deleted.

8.4 Right to Restrict Processing

In certain cases you may request that the processing of your information be restricted.

8.5 Right to Object

You have the right to object to certain uses of your information, particularly in the case of direct marketing.

8.6 Exercising Your Rights

To exercise these rights, contact us at [email protected] or notify our support team via live chat. We will endeavour to respond to your request within a reasonable time. In some cases we may not be able to fully fulfil your request due to legal obligations, in which case we will explain the reason.

9 Minors' Privacy

fbaja's services are for persons aged 21 and above only. We do not knowingly collect any personal information from minors.

If we become aware that a minor has registered on our Platform or that we have collected a minor's information, we will immediately close that account and delete the associated information.

If you believe that a minor has registered on our Platform, please contact us immediately.

10 Policy Changes

fbaja reserves the right to update this Privacy Policy from time to time. For any significant changes, we will notify you through an appropriate channel — such as an email notification or a notice on the Platform.

Continued use of the Platform after a policy change will be considered acceptance of the updated policy. We recommend that you review this Policy regularly.

If you wish to view a previous version of the Policy or have questions about changes, please contact our support team.

11 Contact

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us through any of the following channels: